The Office of Academic Enrichment

Students can make as many appointment as they would like within a 4 week period.

Check the hours! If it is outside of the scheduled hours, you will not be able to check-in.

How to Cancel:

1. Click the session you would like to cancel.

2. Select the three dots in the upper right-hand corner.

3. Select “Cancel Session”.

4. Explain why you are canceling the session.

5. Once confirmed, you will receive a notification within the Penji platform indicating that your session has been canceled. Additionally, an email notification will be sent to you confirming the cancellation. The session details will also be removed from your calendar.

If an entire day or an entire week is solidly “greyed” out, you may have violated the no-show policy.

The community rules are as follows:

If you are going to be late you must communicate with your tutor ASAP. If you more than 10 minutes late to your appointment and you have not made contact with your tutor directly, you may be marked as a no show. After two no-shows, your account will be suspended for 30 days.

If you need to cancel an appointment, you can do so in the Penji app before your scheduled session. Cancelation must be made 8 hours in advance or it will recorded as a no-show.

Review the Making the Most of Tutoring Services page, there you will recommendations on how to prepare/what to expect in a session.

Penji will allow you to select “Let Your Center Know” or “Report” when there is no tutors available for your class.  When  prompted simply select one of those options and the office will be notified. Once notified we will begin the recruitment process to find a tutor to meet your needs. This process may take a few weeks, be sure to check the system each weekly for updates. Additionally, we recommend attending professor office hours for support in the meantime.

Tutors are only allowed to charge the listed fees. Contact Us if you need to file a complaint.

At this time, you cannot change any details once you have requested a session. The best course of action would be to cancel the session and rebook a new one.

If you would like to change your location, contact your tutor directly via the chat in the Penji app or the office directly for help. The location is the only detail that can be changed once a session is requested.

In-person workshops are generally designed to be 50-60 minutes long.

Please use the Workshop Request Form to express your interest in a workshop for your group. Minimum number of attendees=10.

Absolutely. If it lies within our area of expertise, we are happy to personalize our presentation for your students. Please allow one month’s lead time.

Each workshop has a Putting it into Practice page that creates something that can be turned in to the instructor.

Refer them to our website or send them to our office at 148-150 S. College Ave. If you would like us to reach out, you may make a referral through a Blue Hen Success Collaborative (BHSC) Alert.

No. These are regular, credit-bearing courses—you will register (and pay) for them just like you do any other class.